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Frequently Asked Questions
Q. What happens after I place an order?
A. Once your order has been approved, it will be forwarded to the pharmacy for fulfillment and shipment the same day.
We will notify you by e-mail once your order has been processed. More information about shipping can be found here.
Q. How do I track my order?
A. At this time, our packages are sent through Registered Mail, which provides delivery confirmation but not real-time tracking. If you need to know the status of your order or ask for a reshipment, please do not hesitate to get in touch with us.
You are provided with real-time order status updates via our
order status form, found on the left-hand side of the screen.
Q. How do I cancel my order?
A. If you wish to cancel your order, you must let us know before 11am EST the following day. We will not be able to cancel any orders after this time. For all cancellations, please contact us.
Q. Can you tell me if I should be taking this medication? Or, will it work for me?
A. We cannot advise you in any capacity in this matter. You should not take any medication without consulting a physician first.
Q. What about importing to my country?
A. Importation of prescription medication is legal in most countries (including the US, UK, France, Spain, Hong Kong, Japan and S. Korea) provided the medication is for personal use and is not a controlled substance. If you are in doubt about the situation in your country, check with your local Post Office.
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